This sale is only available for USA customers on golfwang.com and the official Golf Wang App and for UK/EU customers on uk.goflwang.com.

PLEASE NOTE YOUR ORDER IS SHIPPING IMMEDIATELY. THERE IS ABSOLUTELY NO ORDER CANCELLATIONS OR ADDRESS CHANGES PERMITTED.

Customer Support

USA:

For Don't Tap The Glass order inquiries and customer support, please fill out a support ticket here.

PLEASE NOTE YOUR ORDER IS SHIPPING IMMEDIATELY. THERE IS ABSOLUTELY NO ORDER CANCELLATIONS OR ADDRESS CHANGES PERMITTED.

Please allow up to 24 hours for response time. Each request is responded to in chronological order. Please refrain from submitting multiple requests.

United Kingdom/Europe:

Please visit uk.golfwang.com to place an order. For order assistance, email support@ceremonyofroses.com to create a ticket.

When emailing, please include as much detail as possible—such as your order number, the product(s) you're inquiring about, and the URL of the store you’re using—to help us assist you more efficiently.

Order and Shipping Info

USA:

PLEASE NOTE YOUR ORDER IS SHIPPING IMMEDIATELY. THERE IS ABSOLUTELY NO ORDER CANCELLATIONS OR ADDRESS CHANGES PERMITTED.

All domestic Don't Tap The Glass orders placed on golfwang.com will be shipped via FedEx Ground. Once your order ships, you’ll receive tracking information—click here to track your shipment directly on FedEx.

Golf Wang ships to all 50 U.S. states. Shipping rates and delivery times may vary depending on your location. Applicable domestic taxes will be calculated and displayed at checkout.

Please note: if your order contains multiple items, they may ship separately.

Important Reminder: all Don't Tap The Glass orders are FINAL SALE— no cancellations, no address changes, and no returns/refunds or exchanges.

UK/EU:

Shipping

We aim to get ordered placed before 13:00 Monday to Friday dispatched on the same working day. If this is not possible, they'll be dispatched on the next working day. Orders placed outside our Monday to Friday office hours will be dispatched on the next working day.

Once your order has been dispatched, you will receive an email informing you that your order is on its way.

How long will it take to get my order?

Below is a rough guide of how long orders can take to get to you once they've been dispatched.

Service / Destination and Estimated Delivery Time

UK 1st Class- 2-3 Business Days

UK 2nd Class- 3-7 Business Days

UK DPD- Next Business Day

Western Europe- Standard Mail/Tracked Mail: 7-21 Business Days, DHL: 2-3 Business days

Germany, Spain, Portugal, Italy- Standard Mail/Tracked Mail: 14-28 Business

days, DHL: 2-3 Business days

Eastern Europe- Standard Mail/Tracked Mail: 21-28 Business days, DHL: 2-3 Business days

USA / Canada- Standard Mail/Tracked Mail: 10-21 Business days, DHL: 3-5 Business days

Australia- Standard Mail/Tracked Mail: 21-28 days, DHL: 3-7 Business days

Service / Destination and Estimated Delivery Time

Rest of the world- Standard Mail/Tracked Mail: 21 days - 6 weeks, DHL: 7-14 Business days

Please note: These estimates are not guarantees. Once your order has shipped, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices.

If your order hasn't arrived in the specified time we can only look into it if you selected tracked shipping. If your order was sent via standard (unrecorded) post we have to allow 21 days (28 days outside the UK) before we can escalate the order as lost.

These delivery estimates do not apply to pre-orders until they have been dispatched.

When will I receive my pre-order?

Orders containing pre-ordered items will be dispatched in line with the release date published on the webstore.

Whilst every effort is made to get your order to you by the release date, we are unable to guarantee this for orders outside of the UK.

What shipping options do you offer?

Service,Tracking, and Proof of Delivery

Royal Mail 1st

Royal Mail 2nd

RM Tracked 24 and RM Tracked 48

UK Courier - DPD

Euro Mail

Euro Mail - Tracked

ROW Mail

ROW Mail - Tracked

Service,Tracking, and Proof of Delivery

Courier - DPD/DHL

Can you deliver to a forwarding address?

Yes, we can however, we strongly recommend using your own address. We cannot refund or replace orders that are lost after being delivered to a forwarding address.

Customs & Import Charges

All import and export costs are the responsibility of the customer.

We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information.

We mark all packages for overseas delivery with contents and order value marked accordingly.

Where can I track my order?

The vast majority of our orders, both UK and International are sent via Royal Mail. You can track your order with your tracking number here: https://www.royalmail.com/track-your-item

Other couriers our warehouse may use for international shipments are;

• GFS

• Exelot

UK Courier orders can be tracked here:

https://www.dpd.com/tracking.

International DHL orders can be tracked here: https://www.dhl.com/global- en/home/tracking.html

My order still hasn't arrived, what can I do?

It's possible that the item you ordered was on pre-order. Check the product page to see if the item you ordered is on pre-order. If it isn't, please contact us at support@ceremonyofroses.com and we'll look into this for you.

Order Cancellations:

USA:

PLEASE NOTE YOUR ORDER IS SHIPPING IMMEDIATELY. THERE IS ABSOLUTELY NO ORDER CANCELLATIONS OR ADDRESS CHANGES PERMITTED.

NO EXCEPTIONS.

Involuntary Returns

If your order is returned to the warehouse due to delivery issues or an invalid address, you will be notified via the email address provided at checkout.

You will have 3-5 business days to respond with an updated address for a reshipment. Please note we are unable to reship out your order until the original order has returned and is processed back at the warehouse. Please note that, return to sender packages are secondary to the mail carrier and can take some extra time to return and process back to the warehouse.

Please allow up to 7–14 business days for processing and re-shipment once we receive your response.

Return and Exchange Info

As a reminder, all Don't Tap The Glass orders are FINAL SALE. NO RETURNS. NO REFUNDS. NO EXCHANGES.

Damaged/Received Wrong Item/Missing Item:

If you believe to have received a damaged or incorrect item, or an item is missing from your order please contact Golf Wang Customer Support here for more information.

Please note, that we are unable to guarantee that the commemorative box set will arrive in perfect condition. Cosmetic imperfections such as minor dents, crinkles, scratches, or slight damage to the box set may occur during shipping and transit and are not considered eligible for a damage claim.

We can only accept a damage claim if the item has been significantly damaged or destroyed upon delivery. If you believe the damage is excessive, please contact Golf Wang Customer Support here for more information. If there happens to be an excess amount of damage to the item, we will evaluate on a case by case basis and provide an appropriate resolution.

These box sets are produced in extremely limited quantities, while supplies last, and a replacement order might not be guaranteed due to the limited availability.

Don't Tap The Glass Order Information

Don't Tap The Glass Order Information